Feedback Page

We're Here to Listen - Your Feedback Matters

Fintech Valley Ltd. is committed to providing exceptional service and innovative financial solutions. As a payment institution regulated by the Financial Conduct Authority (FCA), your trust and satisfaction are our top priorities.

Share Your Experience

Whether you've encountered a challenge, have a suggestion, or want to share your thoughts about our services, we're here to listen. Your feedback is invaluable as we strive to improve and meet your needs more effectively.

How to Submit a Complaint or Suggestion

- Email Us: Feel free to send your thoughts to our dedicated inbox at [email protected]

- Write to Us: For those who prefer traditional mail, our address is:

 Fintech Valley Ltd.

960 Capability Green, Luton,

Bedfordshire, United Kingdom, LU1 3PE

United Kingdom

What Happens Next?

Upon receiving your feedback:

- Acknowledgment: We'll send you an acknowledgment within two business days.

- Review: Our dedicated team will thoroughly review your feedback, taking into consideration all aspects of your experience.

- Resolution: We aim to resolve complaints as swiftly as possible. While most issues can be resolved quickly, we will keep you informed throughout the process, and you can expect a full response within 8 weeks.

Need Immediate Assistance?

Should you encounter an urgent matter, we invite you to engage with our customer service team via the chatbox provided below. Our team is on standby around the clock, prepared to assist you with any pressing issues.

Regulatory Information

Fintech Valley Ltd. is a Private Limited Company incorporated under the Companies Act 2006 by the Registrar of Companies for England and Wales (Company Number 11456625) and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money and provision of payment services. FCA reference number: 900986.

Your trust is our foundation, and we're dedicated to upholding the highest standards of transparency and integrity in all our operations. Thank you for choosing Fintech Valley Ltd. Your feedback is the cornerstone of our growth and improvement.